Even though LINAK® actuator systems and solutions are designed to be quick to assemble and intuitive to use, questions occasionally arise.

Below you will find a list of frequently asked questions.

For OEMs: If your questions are not answered in the list below, please contact your local LINAK® office for further technical support.

For end-users: If your questions are not answered in the below list, please contact the retailer or the application manufacturer where you bought your product.

 

Reset search

The desk can only drive downwards

The desk must be initialized.

Follow the procedure shown in the video.

Relevant for the following products:

DP
DPA
DPB
DPF
DPF with display
DPH
DPT
DP1CS
DPG with reminder
DPG: Intuitive desk panel for height adjustable office desks

The desk does not drive at all

Check: Is the power line connected to the control box?
Try/Solution: Try to connect a lamp or similar to the power outlet to check that the supply voltage is OK. 

Check: Are all plugs mounted correctly on the control box and the leg?
Try/Solution: Check all connections. 

Check: Is there any visible damage to the cables, controls, control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk. 

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
DPT
DPG: Intuitive desk panel for height adjustable office desks
DPG with reminder

How to initialize your desk

The desk cannot drive up if it has not been initialized.

If display: error code E01, the desk must be initialized.

How to initialize:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely.

Now the desk can drive up.

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
Desk Control Basic Software
DPT

Assembling a single actuator system

How to assemble a single actuator system

The system consists of:
Single actuator(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 to control adjustment of, for example, backrest and leg support. (With the 3-ch CBH Advanced, the 3rd channel can also be used for an actuator)
  2. Plug the DC cable into the CBH Advanced
  3. Plug the Bluetooth® Adapter into the CBH Advanced
  4. Connect to a power outlet
  5. Pair the hand control (press the two top buttons simultaneously)
  6. The system is now ready for setup

Relevant for the following products:

Bluetooth Adapter Bed
LA27
HC30 wireless
HC20 wireless

Assembling a single actuator system with massage motors

How to assemble a single actuator system with massage motors

The system consists of:
Single actuator(s)
Massage motor(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 for, e.g., back and leg adjustment
  2. Connect massage motors in channels 3A and 3B
  3. Plug the 2-pole DC cable into the CBH Advanced
  4. Connect the other end of the cable to the SMPS and connect the cable
  5. Connect to a power outlet
  6. Plug the Bluetooth® Adapter into the CBH Advanced
  7. Pair the hand control
  8. The system is now paired and ready for use

Relevant for the following products:

Bluetooth Adapter Bed
HC20 wireless
LA27
Massage Motor MD1

CAN bus - How to see which CAN bus version you are running

At LINAK® we currently supply actuators with two different CAN bus software versions - v1.x or v3.x.

Determine the actuator version with the LINAK BusLink software
Connect the actuator to the BusLink software to verify the correct software version. When the actuator is connected you can find the ‘Connection Information’ tab. In the example below, the LA36 CAN bus actuator has version 3.0.

For further information, please see the BusLink service interface chapter in the CAN bus user manual.

BusLink version 3.0
 
 

What is the difference between version 1.x and version 3.x?
On CAN bus v 3.0 we have introduced several new functionalities - such as hardware addressing, dynamic speed adjustment, soft start/stop commands and increased compatibility (125 kbps, 250 kbps, 500 kbps and Autobaud).
Please note that the soft start/stop must now be defined in the CAN bus command (in version 3.x). If left at 0 it will result in no ramping. If set to 251 it will use the actuator’s predefined factory settings. Any number in between will set the ramping time.

For further information, please see the Communication chapter in the CAN bus user manual.

BusLink quick guide
Find a guide on how to use the BusLink program for your actuator by clicking the BusLink icon.
BusLink logo

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

Create a system with the TD4 Advanced and the CBH Advanced combined

How to connect a system with the TD4 Advanced and the CBH Advanced

The system consists of:
1 x TD4 Advanced
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x 2-poled DC cable
1 x Serial cable
1 x Bluetooth® hand control
Single actuator(s)
2 x screws

  1. Place the CBH Advanced onto the TD4 Advanced & use two screws to fasten it
  2. Plug the serial cable into the TD4 Advanced and channel A1 on the CBH Advanced
  3. Plug a 2-pole DC cable into the TD4 Advanced and channel DC on the CBH Advanced
  4. Connect the SMPS to the TD4 Advanced
  5. Connect single actuators in channels 1 and 2 for adjustment of, for example, the neck rest and foot rest.
  6. If needed, connect massage motors in channels 3A and 3B
  7. Connect to a power outlet
  8. Pair the hand control (press the two top buttons simultaneously)
  9. The system is now ready for setup

Relevant for the following products:

TD4 Advanced
Massage Motor MD1
LA27
HC30 wireless

Desk Control™ App - How to save favorite positions

Store your current position
Press a star button. Select “save.” The position is now saved and displayed in the button.

Store up to 4 favorite positions
Drive your desk to a favorite height (use the arrows in the app or your Desk Panel). Save the position.

Drive to a favorite position
Press and hold the memory button until you reach the saved position.

Automatic drive and favorite positions
(If your Desk Panel features automatic drive and the function is enabled)
Just press a favorite position button once. The desk drives automatically to the position.

Change favorite positions
Go to the settings page. Choose “change favorite positions.” Click on the position you want to change. Set your height and click “Save position.”

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - Explore the settings menu

Change your favorite positions
Overwrite existing favorite positions or save new positions.

Ways to be reminded
Choose how to be reminded to stand up. Click on the buttons to activate/deactivate the popup notifications (for your mobile device) or light reminder function (for your Desk Panel).

Set desk name
To find and connect to your desk easily, give your desk a name. Type in a name for your desk. Return to the menu to save it.

Set desk height
If your desk height is displayed incorrectly, you can correct it manually. You can also switch between cm and inches.

I only use this desk
To use your personal settings with multiple desks, select “no.” Other desks will then automatically use your personal settings from the app.

Automatic Drive
Desk Panels that feature Automatic Drive (“full versions” only) can use Automatic Drive to switch between favorite positions.

Set language
Select your favorite language for the app.

Benefits of changing posture
Read more about why you should alternate between sitting and standing.

Terms & Conditions
Read the Terms & Conditions for the app.

About
Learn more about the app and its functionalities. Click on the links to learn more about the product, why to use your desk and to receive support.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to activate and use the Automatic Drive

If your Desk Panel features Automatic Drive (“full versions” only), you can activate it in the app.

Activate the Automatic Drive function
Go to “Settings.” Choose “Automatic Drive.”

Press the switches for upward and downward directions and accept the Terms of Use.

Use the Automatic Drive function
Go to the “control” section and select a favorite position. 
If 2 or more favorite positions have been saved, the desk can now drive automatically between these positions.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to connect a Bluetooth® adapter to an app

Plug the Bluetooth® (BLE2LIN) adapter into the control box. 
The adapter starts to flash with a blue color.

Open your downloaded Desk Control™ app and connect to the desk. 
To find your desk, look for the list of “Desks nearby” in the app.

Follow the connection instructions in the app.

Relevant for the following products:

Desk Control™ apps
Bluetooth Adapter Desk

Desk Control™ App - How to get started

Turn on Bluetooth® on your mobile device. Open the Desk Control™ App. Choose your desk and click “connect.”

To adjust the desk manually, press and hold the arrow button either up or down.

Relevant for the following products:

Desk Control™ apps

Desk Control™ App - How to set goals and activate reminder notifications to stand up.

Set your goals for standing
Go to the “You” section and choose your goal. Choose between 3 predefined sit/stand interval settings or define your own.

Set individual goals
Click on the settings button in the “your goal” section. Use the arrows to adjust the standing and sitting time intervals. To save your settings, click “done” and then “save.”

Choose how to receive reminder notifications
Get reminders via pop-up notification on your mobile device and/or via the light on your Desk Panel.

Go to the “Settings” section. Choose “Ways to be reminded.” Click on the buttons to activate/deactivate notifications.
To see an example, click on “Try it out.”

Relevant for the following products:

Desk Control™ apps

Desk Frame 1: How to assemble an office desk

Desk Frame 1: How to assemble an office desk
Learn how easy it is to assemble an office desk frame with a LINAK® Desk Frame 1 solution. 

It is a set of three pre-packed boxes that contain everything you need to assemble an office desk frame: Kick & Click™ (top frame), DL SetPack (consisting of two lifting columns, a desk panel, a control box and cables) and DL Feet.

 

Relevant for the following products:

DL Feet

The display shows an E01 error code instead of the height

The desk cannot drive up if it has not been initialized

If the display shows error code E01, the desk must be initialized.

How to initialize:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely. Now the desk can drive up.

Relevant for the following products:

DPF with display
DP1CS
DPT

Desk Panel DPG1M - How to initialize and adjust the desk

To initialize the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to pair to an app

Press the Bluetooth® button for 2 seconds. 
The LED starts to flash with a blue color.

Open your downloaded app and connect to the desk.
Look for your desk in the list of “Desks nearby.”

The LED will flash in a blue color when connected.

Follow the connection instructions in the app.

Relevant for the following products:

DPG with reminder
Desk Control™ apps

Desk Panel DPG1M - How to reset the Desk Panel

There are three reset possibilities:

  1. Reset of memory positions
    Press and hold the “star” button for 8 seconds until the LED flashes red
  2. Reset of the LED light reminder
    Press and hold the “bell” button for 8 seconds until the LED flashes red
  3. Factory reset
    Press and hold the “bell” button and the “star” button for 8 seconds until the LED flashes red.
 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “star” button for 2 seconds.
White light flashes and becomes static when the position is saved.

Tilt and hold to drive to a memory position

Automatic drive between two memory positions
(If your desk panel features automatic drive)

Enable automatic drive in the Desk Control™ App.
Tap the desk panel twice in the direction you want to drive.
The desk drives automatically to your stored position.

To reset all memory positions, press and hold the “star” button for 8 seconds until the light flashes red.

 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1M - How to use the LED light reminder

The light reminds you when it is time to stand up. 

Green = OK
Orange = It is time to stand up

Set individual goals or deactivate reminder
The default setting is a reminder after 55 minutes sitting.

Set your goal
Interval 1: Reminder after 55 minutes sitting
Interval 2: Reminder after 50 minutes sitting
Interval 3: Reminder after 45 minutes sitting
Interval 4: Disable reminder

Change the interval by pressing the “bell” button.

How to reset the LED
Press and hold the “bell” button for 8 seconds until the LED flashes red.

 

Relevant for the following products:

DPG with reminder

DP1C and DPT - The height in the display is not correct

Change the height in the display to the correct height of the desk by following the procedure shown in the video or described below.

How to set the height of your desk (DP1C and DPT)

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

  1. Press ‘S’ and keep pushing the button until an ‘S’ appears in the display
  2. While pushing ‘S’ use the up and down key to change the figure to the actual height

Relevant for the following products:

DP1CS
DPT

DPF1C - The height in the display is not correct

Correct the height in the display to the actual height of the desk by following the procedure shown in the video or in the text below.

How to set the height of your desk

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

Set the height:

  1. Press the up and down keys at the same time.
  2. A figure appears in the display.
  3. Use the up or down key to change the figure to the actual height.

Relevant for the following products:

DPF with display

Desk Panel DPG1C - How to initialize and adjust the desk

To initialize the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

Relevant for the following products:

DPG with reminder
DPG: Intuitive desk panel for height adjustable office desks

Desk Panel DPG1C – How to pair to an app

Press the Bluetooth® button for 2 seconds. The light strip will start to blink with a blue color. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby.” 

Follow the connection instructions in the app.

Relevant for the following products:

DPG with reminder
Desk Control™ apps

Desk Panel DPG1C - How to store up to 4 memory positions and how to reset memory

The DPG with display has 4 memory positions in total. 

Drive to the required desk height and then toggle the “star”-button until the display shows either “star 3” or “star 4.” Release button. 

To store a position press the “star”-button for 2 seconds. White light flashes and becomes static when the positon is saved.

To reset all memory positions press and hold the “start”-button for 8 seconds, until the light flashes red.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “Star” button for 2 seconds. 
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction. 

 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to use the LED light reminder

The light strip reminds you when it is time to stand up. 
Green = ok 
Orange = it is time to stand up

Default setting is 55 minutes sitting. 
Press the “bell”-button to see the interval.
 
How to change interval or choose “OFF.” 

Change your interval by toggling between the 4 settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell”-button for 8 seconds until the light flashes red. 

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to reset the Desk Panel

There are three reset possibilities:

  • Reset of memory positions
  • Reset of light strip reminder
  • Factory reset

To reset all memory positions, press and hold the “star” button for 8 seconds until the light flashes red.

To reset the light strip reminder, press and hold the “bell”-button for 8 seconds until the light flashes red.

Factory settings: 
To return to factory settings press and hold the “bell”- button and the “star”-button for 8 seconds until the light flashes red.

Relevant for the following products:

DPG with reminder

Desk Panel DPG1C – How to set the correct desk height. How to change between inch and cm.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth®  button for 5 seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inches:
Change between cm and inches by pressing the “star” button and the Bluetooth® button for 5 seconds. When the display starts to blink, tilt the panel up or down and the unit changes.

Relevant for the following products:

DPG with reminder

Find the correct app for your adjustable bed

Find the correct app for your adjustable bed
The Bed Control App is available in both the App Store and the Google Play store. You will find the correct app for a LINAK powered bed by choosing the one called “Bed Control” with the following icon.


Download the Bed Control App for iOS.
Apple Store

Download the Bed Control App for Android.
Google Play

Relevant for the following products:

Bed Control Apps
TD4 Advanced
TD4 Standard

HC40 Advanced: How to save shortcuts

How to save shortcuts in the HC40 Advanced

  1. Enter the 'MY BED' menu
  2. Scroll to the 'SHORTCUT' bar and press 'SELECT'
  3. Choose one of the three shortcuts and press 'SELECT'
  4. Choose the feature you want to program to the selected shortcut and press 'SELECT'.
  5. The shortcut is now programmed and is accessible from the main screen.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to factory reset the hand control

Learn how to factory reset the HC40 Advanced for comfort beds.

  1. Enter the 'MY BED' menu
  2. Scroll to 'ABOUT' and press 'SELECT'
  3. Press 'RESET'
  4. Confirm the action by pressing 'YES'
  5. The HC40 now restarts and the settings are back to the factory settings

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to get started

How to get started with the HC40 TWIST™ Advanced & HC40 FRAME™ Advanced

Set the time:

  1. Use the 'UP' and 'DOWN' buttons to adjust hours.
  2. Loop to minutes using 'LEFT' and 'RIGHT' arrows and set them with 'UP' and 'DOWN'.
  3. Press 'SAVE'.

Set the day:

  1. Use 'LEFT' and 'RIGHT' arrows to loop between the days.
  2. Press 'SAVE'.

The main screen is now reached. If arrows are shown in the display, you are good to go.

If not, set the bed in pairing mode by applying power to the system and press the two top buttons at the same time.

For more information about the HC40 family, please visit: www.linak.com/HC40.

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to save favorite positions

How to save favorite positions in the HC40 TWIST™ Advanced and HC40 FRAME™ Advanced.

  1. Drive the bed to desired position.
  2. Loop to the 'SAVE FAVORITE' screen and press 'SAVE'.
  3. Choose one of the positions and press 'SELECT'.
  4. The current position is now saved and will occur in the main menu loop.

For more information about the HC40 family, please visit: www.linak.com/HC40.

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to use

How to use and navigate the HC40 Advanced Hand Control.

The HC40 is designed with a five-way key: Four arrows and a 'SELECT' button. Use these to loop and scroll around the menu and confirms choices with the 'SELECT' button.

The dots on the side of the display indicate the options to the sides.

The top row of buttons refers to the text in the display.

The bed adjustment is done using the 'UP' and 'DOWN' arrows on the screen with the reference.

Use the 'RIGHT' and 'LEFT' arrows to loop to further options: 'FAVORITE POSITIONS', 'MASSAGE' and the 'MY BED' menu.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to control massage

Attention!
The massage function and menu are only accessible for systems including massage.

Learn how to control the massage function on the HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Massage menus are available from the front screen. Simply use the arrow buttons to loop right or left in the menu to find the massage screens. The two screens are called “Massage back” and “Massage leg.”

From the massage screen it is possible to:

Set a timer

  1. Press the left button on the top row to set a timer for the duration of the massage.
  2. Use “up” and “down” keys to adjust the minutes
  3. Press the right button on the top row to save the choice and start the massage

Change massage mode

  1. Press the middle button on the top row to change massage mode
  2. A green circle appears, and the massage mode is now changed
  3. Repeat to toggle/change between more available modes.

Turn on/off the massage

  1. Press the right button on the top row to turn the massage on or off.

Adjust intensity

  1. Use the “up” key to increase the massage intensity.
  2. Use the “down” key to decrease the massage intensity.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to enable/disable the child lock

Learn how to enable/disable the child lock on the HC40 TWIST™ Advanced.

Pick up the hand control and activate the screen by pressing any button.

Enabling the child lock

  1. In the “My bed” menu, highlight the “Child lock.”
  2. Press the “Select” button.
  3. Press select to enable the child lock
  4.  A notification will inform you of what you are about to do.
  5. Confirm your choice. The icon changes to green and “On.”

The fact that the child lock is enabled is illustrated by a “lock” icon at the top of the screen saver.

Unlocking the hand control

  1. When the hand control is locked any press of a button from the locked screen saver will initiate a guide explaining this procedure.
  2. Press and hold  the “Left” and “Right” buttons at the same time for 3 seconds.
  3. The hand control is now unlocked and will be locked again after a period of inactivity.

To disable the child lock please repeat the process above called "enabling child lock."

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to input your name and receive notifications

Learn how to input your name and receive notifications on the HC40 TWIST™ Advanced hand control for comfort beds.

Pick up the hand control and activate the screen by pressing any button.

  1. Go to the "My bed" menu.
  2. Press the “Select” on the "Me" bar.
  3. Press the third button on the top row to enter a name
  4. Use the “Left” and “Right” arrows to scroll through the alphabet. 
  5. Press the first button on the top row to delete a character.
  6. Press the second button on the top row to insert a space between characters.
  7. Press the third button on the top row to save the name.
  8. The result: The HC40 sends notifications to the user in specific intervals to provide a personal experience. 

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to set and stop silent alarm

Attention!
The alarm menu is only accessible for systems including massage. When the alarm goes off, the massage motors start, providing a soundless wake-up.

Learn how to set and stop silent alarm on the HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Set the alarm:
Pick up the hand control and activate the screen by pressing any button.

  1. Go to the 'My bed' menu
  2. Use the up and down buttons to locate the ‘Alarms’ menu
  3. The alarm menu contains three alarms as default
  4. Choose the alarm you want to enable. Press the “select” button to enable the alarm. The icon switches to green and an alarm icon appears
  5. Press the middle button on the top row to edit the exact timing of when the alarm should go off
  6. Adjust the time by using the up and down buttons on the keypad
  7. Press the third button on the top row to save the time
  8. Your alarm is set

Stop the alarm
When the alarm goes off, the massage motors start in the latest setting and the screen will show a bell.

  1. To stop the alarm: Press the third button on the top row.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 Advanced: How to turn the flashlight on/off

Learn how to turn the flashlight on/off on the back of the HC40 TWIST™ Advanced.

  1. Pick up the hand control and activate the screen by pressing any button.
  2. The flashlight can be turned on directly from any active screen.
  3. Simply shake the hand control sideways twice to turn on the flashlight.
  4. To turn it off, simply shake the hand control twice once again.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Advanced

HC40 TWIST™ How to change batteries

Learn how to change batteries in the HC40 TWIST™ Hand Control for comfort beds with LINAK systems.

  1. Open the battery lid by sliding the battery lid downwards.
  2. You will feel it loosen and the lid can easily be removed.
  3. You can now exchange the two AAA batteries.
  4. Reattach by placing the battery lid a little below the screen and slide it upwards to fasten it.

For more information about the HC40 family, please visit: www.linak.com/HC40

Relevant for the following products:

HC40 TWIST™ Standard
HC40 TWIST™ Advanced

How to pair wireless hand controls to a LA18 IC system for comfort beds

Learn how to pair wireless hand controls to the LINAK® single actuator LA18 IC system for comfort beds using Bluetooth® technology.

  1. Connect the system to a power outlet
  2. Pairing mode has started when the Under Bed Light starts flashing. It will run for 3 minutes
  3. Press the top two buttons to pair the hand control 
  4. A long flash means successful pairing
  5. The system is paired and ready for use
  6. The system will continue to be in pairing mode until the previously mentioned 3 minutes elapse. Then the light will turn green continuously to show that the system is no longer in pairing mode

Relevant for the following products:

LA18 IC Standard
LA18 IC Advanced
HC40 TWIST™ Standard
HC40 TWIST™ Advanced
HC30 wireless
HC10 wireless
HC20 wireless
HC05 wireless

How to store a memory position

Favorite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position

  1. Drive to the height you wish to store
  2. Press ‘S’ and then the memory button

Your position has now been stored.

To recall your memory position, press the memory button until you reach the stored position.

Relevant for the following products:

DP
DPF
DPF with display
DPT
DP1CS

How to store memory on a hand control

How to store memory on a hand control

  1. Adjust the bed to a preferred position
  2. Press S and then choose the number on which you want to store the position
  3. Now the position is stored
  4. When you want to return to this position later, simply press and hold the button on which you stored the position

Relevant for the following products:

HC30 wireless
HC20 wireless

How to use the TD1 280 SMPS cable relief

By using the cable relief, you avoid the cable plug being pulled out of the TD1 280 SMPS, which may lead to a malfunction or damage the plug and PCB.

How to use the cable relief – see the video.

Relevant for the following products:

How to use the TD1 cable relief

By using the cable relief, you avoid the cable plug being pulled out of the TD1, which may lead to a malfunction or damage the plug.

How to use the cable relief – see the video.

Relevant for the following products:

How to use the TD3 cable relief

By using the cable relief, you avoid the power cable plug being pulled out of the TD3 and a malfunction occurring.

How to use the cable relief – see the video.

Check: Is there any visible damage to the cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Relevant for the following products:

IC parallel actuator system - How to add, remove, replace an actuator

How to add, remove or replace an actuator in your IC™ parallel actuator system.

To add or remove an actuator:

  1. Connect all actuators to BusLink to configure the number of actuators in your parallel system
  2. Before running the system, let the system initialize itself

To replace an actuator:

  1. Power the system off and replace the actuator
  2. Power the system on and the new actuator will automatically catch up to the position of the remaining actuators

For more information about initializing your parallel IC system, please visit How to initialize your IC™ parallel actuator system.

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

IC parallel actuator system - How to initialize the system

How to initialize your IC™ parallel actuator system.

Initialize the system in two ways:

  1. Let the system initialize itself via Recovery mode, where the actuators automatically run in steps of 2000ms on and off for a full stroke length
  2. Initialize the system manually by using the BusLink software. Only the actuator in ‘position lost’ needs to be initialized by running the actuator to its mechanical endstop in one direction

For information about troubleshooting on your parallel IC system, please visit How to troubleshoot on your IC™ parallel actuator system.

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

IC parallel actuator system - How to troubleshoot on the system

How to troubleshoot on your IC™ parallel actuator system.

If an actuator has lost its position, the parallel system will enter Recovery mode and initialize itself. If the system is unable to run in recovery mode, please continue this troubleshooting process:

  1. Check cabling, power supply and communication signals between actuators
  2. Connect each actuator to the BusLink software and look at error codes to identify which actuator has caused the system to stop

If it is an overcurrent error code, restart the system by running it in the opposite direction.

If these error codes are registered, actuator replacement is necessary: H-bridge fault, switch mode power supply fault, or hall sensor failure.

Still having trouble? Please contact your local LINAK® supplier.

For information about initializing your parallel IC system, please visit  How to initialize your IC™ parallel actuator system.

 

Relevant for the following products:

LA14
LA25
LA33
LA36
LA37

Initializing a single actuator system

How to initialize a single actuator system

  1. Connect to a power outlet
  2. Actuators must be in the inner position
  3. Push the "down" button of the actuator on the hand control for approx. 5 seconds
  4. The actuator now initiates and can drive outwards
  5. Repeat this for each actuator by pressing the matching "down" button on the hand control
  6. The actuator system is now initialized

Relevant for the following products:

LA27
LA40
HC30 wireless
HC20 wireless
LA18 IC Advanced
LA18 IC Standard

Buy a new LINAK hand control for an adjustable bed

If you need a new hand control for your adjustable bed, you need to contact the supplier from whom you purchased the bed. 
This applies both in cases where you have lost your hand control, the hand control is broken as well as in cases where the battery has run out of power and the battery cannot be exchanged. The supplier will assist you in ordering a new hand control - LINAK does not sell spare parts directly to the person who owns the bed.

Relevant for the following products:

HB10
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

LA18 IC with click-on back fixtures: how to easily mount

Learn how to mount the single actuator LA18 IC with a click-on back fixture onto comfort beds with LINAK systems.

  1. The LA18 IC is delivered with the click-on back fixture open.
  2. Simply click the actuator onto the frame.
  3. To remove the LA18 IC: Simply push the middle parts of the fixture and pull back. Then slide the actuator off.

Relevant for the following products:

LA18 IC Standard
LA18 IC Advanced

The LINAK hand control for an adjustable bed does not work

The LINAK hand control for an adjustable bed does not work

If you experience problems with the hand control for your adjustable bed, you need to contact the supplier from whom you purchased the bed. 
LINAK does not sell spare parts directly to the person who owns the bed.

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

Mechanical emergency lowering of TWINDRIVE TD4 or TD5

Watch this video, and learn more about the innovative mechanical emergency lowering feature you get with TWINDRIVE TD4. This procedure also applies to our TD5 Dual Actuators. 

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Advanced
TD5 Standard

Mounting the TWINDRIVE TD4 and TD5

Watch this video, and learn how to mount the TWINDRIVE TD4 and TD5.

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Advanced
TD5 Standard

My neck function does not recall the correct memory function

The actuator adjusting the neck function needs to be initialized. Follow the instructions shown in the video or in the following steps:

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

My RF handset does not work

The handset needs to be set up with the TWINDRIVE TD1 280 (memory) underneath the bed.

Follow the instructions shown in the video or in the following steps:

  1. Activate the reset key on the RFR box attached to the TD1.
  2. Keep the reset key activated while pressing a random button on the handset. If there are more handsets, keep the reset key activated and press a random button on the other handset.
  3. Your bed is now ready for use.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

Pairing hand controls to the CBH Advanced system with a Bluetooth® Adapter

How to pair hand controls to a system with a CBH Advanced and a Bluetooth® Adapter

  1. Connect to a power outlet  
  2. Bluetooth® Adapter flashes for 3 minutes to indicate pairing mode
  3. To pair a hand control, press the two top buttons while the adapter is flashing
  4. A long flash indicates successful pairing
  5. All LINAK hand controls are paired by pressing the two top buttons

How to pair a hand control later

  1. Start pairing mode again
  2. Unplug from the power outlet and wait 10 seconds
  3. Connect to a power outlet
  4. Bluetooth® Adapter flashes for 3 minutes to indicate pairing mode
  5. Repeat pairing procedure on the other hand control
  6. The system is now paired and ready to use
 

Relevant for the following products:

Bluetooth Adapter Bed
HC05 wireless
HC10 wireless
HC20 wireless
HC30 wireless
HB10 wireless
HC40 TWIST™ Advanced
HC40 TWIST™ Standard

Pairing the Bed Control App to a TD4/TD5 system

How to pair the Bed Control App to the TD4/TD5 system

  1. Locate and download the Bed Control App in an App store
  2. Open the Bed Control App
  3. Make certain that your system is in pairing mode
  4. Choose your bed in the list and connect
  5. A long flash indicates successful pairing
  6. Start the onboarding flow
  7. Choose the features of your bed to complete the setup
  8. The system is now paired and ready for use
  9. Wait for five seconds before controlling your bed with different hand control options

Relevant for the following products:

Bed Control Apps
TD4 Advanced
TD4 Standard
TD5 Advanced
TD5 Standard

Pairing the LINAK Bed Control App with a CBH Advanced system

How to pair the Bed Control App with a CBH Advanced system

  1. Locate and download the Bed Control App in an App store
  2. Open the Bed Control App
  3. Make certain that your system is in pairing mode
  4. Choose your bed in the list and connect
  5. A long flash indicates successful pairing
  6. Start the onboarding flow
  7. Choose the features of your bed to complete the setup
  8. The system is now paired and ready for use
  9. Wait for five seconds before controlling your bed with different hand control options

Relevant for the following products:

Bed Control Apps
Bluetooth Adapter Bed

Pairing the TWINDRIVE TD4 or TD5

With TWINDRIVE TD4 and TD5 it is easy to connect a control or a mobile device with the LINAK Bed Control app.

Relevant for the following products:

TD4 Advanced
TD4 Standard
TD5 Advanced
TD5 Standard
HC05 wireless

Parallel drive with the TD4/TD5 Advanced

How to connect a TD4/TD5 Advanced system and use parallel drive

The system consists of:
2 x TD4/TD5 Advanced
2 x Switch Mode Power Supply
1 x Serial cable
1 x Bluetooth® hand control 

  1. Connect 2 x SMPS to the 2 x TD4/TD5 Advanced
  2. Use one serial cable to connect the two TD4/TD5 Advanced
  3. Connect both actuators to a power outlet
  4. Pair the hand control
  5. The TD4/TD5 system will now run in parallel when using the hand control

Relevant for the following products:

TD4 Advanced
TD5 Advanced
HC30 wireless
HC20 wireless

Simultaneous drive with the TD4/TD5 Standard

How to set up a double bed for simultaneous drive with the TD4 or TD5 Standard

The system consists of:
2 x TD4/TD5 Standard
2 x power cables
1 x Bluetooth® hand control

  1. Connect the two dual actuators TD4/TD5 to a power outlet
  2. The Under Bed Light on both TD4/TD5 dual actuators starts to flash to indicate pairing mode
  3. Pair the hand control (press the two top buttons simultaneously)
  4. A long flash indicates successful pairing
  5. Now both dual actuators TD4/TD5 Standard are paired to one hand control

Relevant for the following products:

TD4 Standard
TD5 Standard
HC10 wireless
HC05 wireless
HB10 wireless

My LINAK hand control has run out of battery life

My LINAK hand control has run out of battery life

Unfortunately, for some hand controls it is not possible to change the batteries. If your battery in these hand controls runs out of power, you will have to purchase a new hand control. You can do this by contacting the vendor who sold you the bed. 

LINAK does not sell spare parts directly to the person who purchased the bed.

Relevant for the following products:

HB10 wireless
HC05 wireless
HC10 wireless

TD1RF (with memory) and LA27 - how to initialize the motor system

  1. Drive the LA27 to the outer position (without interruption until it stops)
  2. Release the button
  3. Drive the LA27 to the inner position (without interruption until it stops)
  4. Release the button

The system has now been initialized.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

TD3 - How to set up Bluetooth handsets

  1. Plug the Bluetooth Adapter into the powered up TD3.
  2. The Adapter is now in pairing mode. A blue blinking LED will indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will display a long blink and indicate that the control and the actuator are paired up.

Relevant for the following products:

HC05 wireless
HB10 wireless
HC10 wireless
HC20 wireless

TD3 - How to set up radio frequency handsets

  1. Activate the reset key on the TD3. The bed drives to a flat position. Keep the key pressed until the motor stops completely.
  2. Release the reset key.
  3. Reactivate the reset key on the TD3.
  4. Keep the reset key activated while pressing a random button on the handset.
  5. If there are more handsets, keep the reset key activated and press a random button on the other handset.

Your bed is now ready for use.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

TD4 - How to set up a Bluetooth handset

  1. Set the TD4 in pairing mode by connecting it to a power outlet.
  2. The product is now in pairing mode. The Under Bed Light will blink to indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will display a long blink and indicate that the control and the actuator are paired up.
 

Relevant for the following products:

HC05 wireless
HB10 wireless
HC10 wireless
HC20 wireless
HC30 wireless

The bed does not work at all (TD1)

Check: Is the power outlet connected to the TWINDRIVE TD1?
Try/Solution: Try to connect a lamp or a similar object to the power outlet to check that the supply voltage is OK.

Check: Are all plugs mounted correctly on the TWINDRIVE TD1?
Try/Solution: Check all connections.

Check: Is there any visible damage to the cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Relevant for the following products:

HB10
HB10 wireless
HC10 wireless
HC20 wireless

The bed does not work at all (TD3)

Check: Is the power line connected to the TWINDRIVE TD3?

Try/Solution: Try to connect a lamp or similar to the power outlet to check that the supply voltage is OK.


Check: Are all plugs mounted correctly on the TWINDRIVE TD3? 

Try/Solution: Check all connections. Use the cable relief on the TD3 to make sure the cable does not fall out. Follow the procedure shown in the video or the instructions below.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

Desk can not be raised full stroke. Always stops in same position

The system has set a new end-stop outwards.

To erase this position, the desk must be initialized again. Follow the procedure shown in the video.

Relevant for the following products:

DP
DP1CS
DPA
DPB
DPF
DPF with display
DPH
DPT
DPG: Intuitive desk panel for height adjustable office desks
DPG with reminder

The display only shows a line (-) and does not work

The DPT is locked when not in use to avoid unintended drive.

To unlock the DPT follow the procedure shown in the video.

Relevant for the following products:

DPT

Desk Panel DPT - The display shows the ‘E01’ error code instead of the height

The desk cannot be raised if it has not been initialized.

If the display shows error code 'E01', the desk has not been initialized.

How to initialize your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves. Now the desk can be raised.

Relevant for the following products:

DPT

The neck function of the bed does not work; it cannot drive outwards

The actuator adjusting the neck function needs to be initialized. Follow the instructions shown in the video or in the following steps:

TD3 AND LA27 - How to initialize the motor system

  1. Push the down button on the actuator.
  2. Drive the actuator until it has reached the inner position and stops completely.
  3. Release the key on the handset.
  4. Reactivate the down key on the actuator and keep it activated for approx. 5 sec.
  5. You can now drive the actuator outwards.

The system has now been initialized.

Relevant for the following products:

HB10 wireless
HC10 wireless
HC20 wireless

Spare parts

Requests for information or replacement parts should be directed to the equipment manufacturer. 

Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end-users or service companies.

If you are an existing customer, please contact your local subsidiary for support.

Other requests for technical support should be directed to the equipment manufacturer. Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end-users or service companies.

However, we've developed a troubleshooting guide that offers answers to many issues and errors our desk users encounter.

Know what product you're having an issue with? Below we have listed a selection of LINAK products with an elementary technical support guide offered. Feel free to look for initial guidance here.

Linear actuator LA14
Linear actuators

LA14

LA18 IC Advanced
Linear actuators

LA18 IC Advanced

LA18 IC Standard set of actuators
Linear actuators

LA18 IC Standard

Linear actuator LA25
Linear actuators

LA25

Linear actuator LA27
Linear actuators

LA27

Linear Actuator LA33
Linear actuators

LA33

Linear actuator LA36
Linear actuators

LA36

Linear actuator LA37
Linear actuators

LA37

Linear actuator LA40
Linear actuators

LA40

Dual actuator TD4 Advanced
Dual actuators

TD4 Advanced

Dual actuator TD4 Standard
Dual actuators

TD4 Standard

TD5 Advanced
Dual actuators

TD5 Advanced

TD5 Standard
Dual actuators

TD5 Standard

Bed Control Apps
Controls

Bed Control Apps

Desk Control Apps
Controls

Desk Control™ apps

LINAK Desk Control Basic software
Controls

Desk Control Basic Software

Control Desk Panel (DP)
Controls

DP

Control Desk Panel DP1CS
Controls

DP1CS

Control Desk Panel DPA
Controls

DPA

Control Desk Panel DPB
Controls

DPB

Control Desk Panel DPF
Controls

DPF

Control Desk Panel DPF with display
Controls

DPF with display

Desk panel DPG
Controls

DPG: Intuitive desk panel for height adjustable office desks

DPG with reminder
Controls

DPG with reminder

Control Desk Panel DPH
Controls

DPH

Control Desk Panel DPT
Controls

DPT

Hand Control HB10
Controls

HB10

Hand control HB10 wireless
Controls

HB10 wireless

Hand control HC05 wireless
Controls

HC05 wireless

Hand control HC10 wireless
Controls

HC10 wireless

Hand control HC20 wireless
Controls

HC20 wireless

Hand control HC30 wireless
Controls

HC30 wireless

HC40 TWIST Advanced
Controls

HC40 TWIST™ Advanced

HC40 TWIST standard
Controls

HC40 TWIST™ Standard

Bluetooth Adapter Bed
Accessories

Bluetooth Adapter Bed

Bluetooth Adapter Desk
Accessories

Bluetooth Adapter Desk

DESKLIFT™ Feet
Accessories

DL Feet

Massage Motor
Accessories

Massage Motor MD1