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Even though LINAK® actuator systems and solutions are designed to be quick to assemble and intuitive to use, questions occasionally arise.

Below you will find a list of frequently asked questions.

For OEMs: If your questions are not answered in the list below, please contact your local LINAK® office for further technical support.

For end-users: If your questions are not answered in the below list, please contact the retailer or the application manufacturer where you bought your product.

 

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How can I customize my desk?

Our lifting columns offer designers a lot of design freedom by offering a wide variety of profiles and colors, among other things.

Read more about customized options.

How do I adjust an electric sit-stand desk?

LINAK offers a wide range of control options to suit different needs and applications:

  • Classic control DP, DP1 CS
    The classic controls are mounted underneath the tabletop and offer a slim look with the classic up/down buttons as well as the option of saving a few memory positions.
  • Simple control: DPA, DPB, DPG, DPH
    The simple controls are very discreet desk panels, mounted under the tabletop, where you can adjust the table up and down.
  • Touch control: DPT
    The touch controls are integrated in the table top to make the touch buttons easily accessible. It also comes with a memory function and uses a display to show both actual height, diagnostics, and error codes.
  • Intuitive control with Bluetooth: DPG1M, DPG1C, DPG1B
    The intuitive controls with Bluetooth are mounted under the table top and are activated by tilting the panel. The integrated reminder function and lights help users get the most out of their sit-stand table.
  • Desk Control App
    The Desk Control App is an app which communicates with the desk panel to help users get as much as possible out of their sit-stand desk. With motivational notifications and statistics

How do I control a dual actuator?

Dual actuators from LINAK only use wireless control options. The integrated Bluetooth communication allows you to pair the electric actuator system with either one of our wireless hand controls, the LINAK Bed Control App, or your own customized app.

How do I design a bed to fit a dual actuator?

Beds can be designed in many ways, but for adjustable beds the choice is typically between single actuator systems, dual actuator systems, or a combination of both. However, the bed frames for each of these systems are very different.

For electric dual actuator systems the bed frame simply needs to have the standard spacing between the crossbars responsible for adjusting the back or leg part of a bed. This crossbar must also have twist brackets mounted so the dual actuators have something to push to perform movement.

In this video you can see how mounting happens.

How do the electric lifting columns for sit-stand tables and office desks work?

LINAK lifting columns are electric columns that offer height adjustment for various kinds of furniture and other applications. In order to adjust the columns, you will always need a full system, which consists of lifting columns, the CBD6S control box, and a control panel/desk panel to control the movement.

Furthermore, you need to connect the system to power.

Office desks system with motor housing lifting columns

How does a dual actuator work in an adjustable bed?

A dual linear actuator is mounted on crossbars with twist brackets on. This means that the rotational movement created by a dual actuator pushes the twist bracket in a way that rotates the cross bar, which in turn then moves some part of an adjustable bed.

Crossbars on a bed frame for mounting a LINAK dual actuator TWINDRIVE

I have a new project, whom should I contact?

We are always happy to talk to you about new projects. The best way to start is to submit a contact form.

Can I drive four individual functions on a CA10?

Yes, you can drive four individual analog functions on a CA10, as long as you stay within 100 W and duty cycle 2/18 min.


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Can I have backlight on the handsets?

It is currently not possible

Please contact your local sales engineer at LINAK.


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Can I have two handsets attached to the system?

Yes, you will need to buy a port repeater such as an MJB2/MJB5


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Can I use other LINAK electric actuators for the Spyder™ solution?

The CA10 is compatible with LA24 and LA27 actuators. Keep in mind that the CA10 can only be mounted on the LA24 back-rest actuator.


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I need a longer power cord between the wall plug and control box.

Please contact your local sales engineer at LINAK.


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I want to dismount the CA10 from the LA24.

We only recommend dismounting the CA10 from the LA24 actuator when it is absolutely necessary. Please see the how-to-mount video for instructions on how to do this the right way without damaging the CA10 snap-on mechanism.


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Is the Spyder™ also compatible with 110V countries?

It is currently not possible

Please contact your local sales engineer at LINAK.


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What cables are available for LINAK Spyder™?

The CA10 comes with pre-installed cables in fixed lengths that have been chosen to fit most homecare bed applications. Please contact your local sales engineer at LINAK if you have further questions on cable length requirements.


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What countries/regions is the LINAK Spyder™ available in?

Currently, there are four versions of the SMPS10 (220-240VAC): EU, UK, Australia and China.


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What does LINAK Spyder™ consist of?

This complete solution includes an SMPS10 external 100W Switch Mode Power Supply, a CA10 fully analog control box with electronics, fixed cables, hand control port and mountable on the LA24 actuator; an HB400/HB70 analog hand control and a choice of LA24 and LA27 actuators for 3 or 4 motor bed applications.


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What if I break a cable, can it be replaced?

It is not possible to replace a broken cable as they are fixed to the control box.

Please contact your local sales engineer at LINAK.


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What if I only need 1 or 2 motors?

It is currently not possible

Please contact your local sales engineer at LINAK.


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What if I want a 5th motor?

It is currently not possible

Please contact your local sales engineer at LINAK.


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What if I want to have a battery back up?

It is currently not possible.


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What is LINAK Spyder™

The essential solution.

LINAK Spyder™ is a cost-efficient actuator system for 3-4 motor bed applications powered by an external SMPS.


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What is the IP degree of the LINAK Spyder™?

The LINAK Spyder is rated IPX4 when the handset is connected to the CA10 control box. IPX4 means that the products are protected from splashing and suited for manual cleaning, ideally with a damp cloth.

Ensure that the power cable connector is kept dry during cleaning.

The CA10 platform, powered via an external power supply (SMPS10), is certified in accordance with the general standard for medical electrical equipment, IEC 60601-1.

The same applies to the SMPS10 power unit. The CA10 is designed for IPX4 according to the requirements of the standard for medical beds, IEC 60601-2-52, and the SMPS10 is designed for IP21 according to the requirements of the standard IEC 60601-1-11 for medical electrical systems used in the home healthcare environment.

The IEC 60601-1 states that the requirements of an ME system distinguish between ‘within’ and ‘outside’ the PATIENT ENVIRONMENT. When in active use, the SMPS10 is outside the PATIENT ENVIRONMENT and if/when cleaned, there is no longer a connection between the bed and the SMPS10.


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What is the price of the LINAK Spyder™?

Please contact your local LINAK representative.


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Which markets is the LINAK Spyder™ intended for?

LINAK Spyder is intended for basic bed applications, such as the homecare market.


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What are the different profiles for lifting columns for office desks?

There are several types of lifting column profiles available – and they are also available as 2-stage or 3-stage – providing a unique look for the desk legs.

Round

The cost-effective DL8 electric lifting column for office desks with a round profileDL8

Rectangular

Electric lifting column DL5 for elegant office desksDL5

Square

Black rectangular DL17 electric lifting column w. invisible gliding pads for exclusive desk designsDL17

 

Please, go here to view the full selection of electric lifting columns for sit-stand desks in various profiles.

What are the different types of dual actuators for adjustable beds?

At LINAK we work with two types of dual actuators: Standard and Advanced.

The Standard versions offer back and leg adjustment with only one unit as well as the following integrated features: mechanical emergency lowering, low stand-by power consumption, and integrated under-bed light.

The Advanced versions of the LINAK dual actuator offer the same features as the Standard version – and then something extra. In addition, they offer the option of parallel drive of two beds, the possibility of saving favorite positions, and adding extra accessories such as massage motors or extra under-bed light.

You can tell the Standard and Advanced versions apart by looking at the plugs. If there is an available plug after having connected the power cord – you have an advanced version.

LINAK TWINDIRVE dual actuator plugs indicating Standard and Advanced versions.

What are the different types of lifting columns for office desks?

LINAK offers two choices for lifting columns for sit-stand tables or height-adjustable desks where you need to add the desk legs. We offer lifting column systems where the columns either come with a motor housing or they are what we call inline columns.

To get more details on each of these options, please follow the links below.

Inline column systemsSystems with inline columns

 

What is a TWINDRIVE dual actuator?

The LINAK® dual actuators, or TWINDRIVE®, is an all-in-one solution where one unit offers two separate adjustments of a bed. The dual actuators are used to incorporate movement into an adjustable bed. We have optimized our dual actuators to ensure compatibility with most dual actuator bed frames, using standardized spacing between crossbars and universal twist bracket dimensions/designs found in the market.

What is an electric lifting column?

LINAK lifting Columns are hi-tech electrical devices able to convert rotational motion in low voltage DC motors into linear push/pull movement. Lifting columns are designed to deliver elegant height adjustment for modern office desks, a wide variety of workstations, couches and tables in hospitals and general healthcare, and many other places.

Office worker sitting and standing at an office desk. DL1: the revolutionary “electric leg” for desks invented by LINAK.

What is anti-collision in office desks?

The anti-collision feature in various sit-stand desks is basically a feature that prevents your desk from continuing to run if it were to run into something. Instead it will stop and run a little backwards. This is how it will minimize the damage.

If you want to know more about our different types of anti-collision solutions, please follow the links below:

Which version of the LINAK dual actuators is the best?

The question about which dual actuator is best depends entirely on the bed you want to integrate movement into. Therefore, it is not possible to say which LINAK dual actuator is best for your bed design.

First, you will need to know how much force your bed design requires. For heavy constructions and mattresses, we recommend TD5, whereas for slatted beds with lighter mattresses, we recommend TD4.

Secondly, you will need to know which features you want your bed to have. For all the standard features the standard version of the dual actuator is fine. However, should you require an extra actuator, parallel drive of two beds, and also want to offer the possibility of saving favorite positions, you will need an advanced dual actuator.

To find out exactly which system fits your requirements, our sales people are always ready to help you find the right solution.

I have powered the actuator, but it does not show up on the device list in Actuator Connect™?

The Bluetooth® Low Energy antenna is mounted on the PCB inside the aluminum housing of the actuator. The housing reduces the signal strength significantly and it is therefore important to also plug in the signal cable. The signal cable has a dedicated wire to boost the Bluetooth® signal and, if this is not plugged in, you will have trouble connecting to the actuator in Actuator Connect.


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Assembling a single actuator system

How to assemble a single actuator system

The system consists of:
Single actuator(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 to control adjustment of, for example, backrest and leg support. (With the 3-ch CBH Advanced, the 3rd channel can also be used for an actuator)
  2. Plug the DC cable into the CBH Advanced
  3. Plug the Bluetooth® Adapter into the CBH Advanced
  4. Connect to a power outlet
  5. Pair the hand control (press the two top buttons simultaneously)
  6. The system is now ready for setup


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Assembling a single actuator system with massage motors

How to assemble a single actuator system with massage motors

The system consists of:
Single actuator(s)
Massage motor(s)
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x Bluetooth® hand control
1 x Bluetooth® Adapter

  1. Connect single actuators in channels 1-2 for, e.g., back and leg adjustment
  2. Connect massage motors in channels 3A and 3B
  3. Plug the 2-pole DC cable into the CBH Advanced
  4. Connect the other end of the cable to the SMPS and connect the cable
  5. Connect to a power outlet
  6. Plug the Bluetooth® Adapter into the CBH Advanced
  7. Pair the hand control
  8. The system is now paired and ready for use


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Pairing the Bed Control™ App to an adjustable single bed with a TD4/TD5 system

  1. Download and open the app and follow the onboarding flow.
  2. Choose ”Single bed” as your bed type.
  3. Unplug the power of the bed for 60 seconds and plug it in again.
  4. A light under the bed flashes to indicate pairing mode – a long flash means successful pairing.
  5. Name your bed.
  6. Choose number of motors. If the bed can adjust leg + back, you have two motors. If it can perform additional adjustments, you have 3 or 4 motors.
  7. To adjust the bed, tab to the part you want to move and use the arrows.


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Pairing the Bed Control™ App to an adjustable double bed with a TD4/TD5 system

  1. Download and open the app and follow the onboarding flow.
  2. Choose ”Double bed” as your bed type.
  3. Unplug the power of one bed for 60 seconds and plug it in again.
  4. A light under the bed flashes to indicate pairing mode – a long flash means successful pairing.
  5. Unplug the power of the other bed for 60 seconds and plug it in again.
  6. Name both beds.
  7. Choose number of motors. If the beds can adjust leg + back, you have two motors. If they can perform additional adjustments, you have 3 or 4 motors.
  8. To adjust the bed, tab to the part you want to move and use the arrows. Scroll sideways at the bed names to choose which bed to operate.


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Pairing the Bed Control™ App to an adjustable synchronized double bed with a TD4/TD5 advanced system

Be aware that this requires a wired connection between the two TD4 or TD5 Advanced motors.

  1. Download and open the app and follow the onboarding flow.
  2. Choose ”Double bed - synchronized” as your bed type.
  3. Unplug the power of the bed for 60 seconds and plug it in again.
  4. A light under the bed flashes to indicate pairing mode – a long flash means successful pairing.
  5. Name your bed.
  6. Choose number of motors. If the bed can adjust leg + back, you have two motors. If it can perform additional adjustments, you have 3 or 4 motors.
  7. To adjust the bed, tab to the part you want to move and use the arrows.


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CAN bus - How to see which CAN bus version you are running

At LINAK® we currently supply actuators with two different CAN bus software versions - v1.x or v3.x.

Determine the actuator version with the LINAK BusLink software
Connect the actuator to the BusLink software to verify the correct software version. When the actuator is connected you can find the ‘Connection Information’ tab. In the example below, the LA36 CAN bus actuator has version 3.0.

For further information, please see the BusLink service interface chapter in the CAN bus user manual.

BusLink version 3.0
 
 

What is the difference between version 1.x and version 3.x?
On CAN bus v 3.0 we have introduced several new functionalities - such as hardware addressing, dynamic speed adjustment, soft start/stop commands and increased compatibility (125 kbps, 250 kbps, 500 kbps and Autobaud).
Please note that the soft start/stop must now be defined in the CAN bus command (in version 3.x). If left at 0 it will result in no ramping. If set to 251 it will use the actuator’s predefined factory settings. Any number in between will set the ramping time.

For further information, please see the Communication chapter in the CAN bus user manual.

BusLink quick guide
Find a guide on how to use the BusLink program for your actuator by clicking the BusLink icon.
BusLink logo


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Create a system with the TD4 Advanced and the CBH Advanced combined

How to connect a system with the TD4 Advanced and the CBH Advanced

The system consists of:
1 x TD4 Advanced
1 x Switch Mode Power Supply
1 x CBH Advanced
1 x 2-poled DC cable
1 x Serial cable
1 x Bluetooth® hand control
Single actuator(s)
2 x screws

  1. Place the CBH Advanced onto the TD4 Advanced & use two screws to fasten it
  2. Plug the serial cable into the TD4 Advanced and channel A1 on the CBH Advanced
  3. Plug a 2-pole DC cable into the TD4 Advanced and channel DC on the CBH Advanced
  4. Connect the SMPS to the TD4 Advanced
  5. Connect single actuators in channels 1 and 2 for adjustment of, for example, the neck rest and foot rest.
  6. If needed, connect massage motors in channels 3A and 3B
  7. Connect to a power outlet
  8. Pair the hand control (press the two top buttons simultaneously)
  9. The system is now ready for setup


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Desk Control™ App - How to save favorite positions

Store your current position
Press a star button. Select “save.” The position is now saved and displayed in the button.

Store up to 4 favorite positions
Drive your desk to a favorite height (use the arrows in the app or your Desk Panel). Save the position.

Drive to a favorite position
Press and hold the memory button until you reach the saved position.

Automatic drive and favorite positions
(If your Desk Panel features automatic drive and the function is enabled)
Just press a favorite position button once. The desk drives automatically to the position.

Change favorite positions
Go to the settings page. Choose “change favorite positions.” Click on the position you want to change. Set your height and click “Save position.”


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Desk Control™ App - Can I combine the use of the app on more devices at the same time?

No. There is only one Bluetooth® connection on the DPG. Thus, only one device can be connected at a time to the DPG. The device (either your mobile or your computer) that first connects with the DPG will be the device on which you can use the app.


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Desk Control™ App - Explore the settings menu

Change your favorite positions
Overwrite existing favorite positions or save new positions.

Ways to be reminded
Choose how to be reminded to stand up. Click on the buttons to activate/deactivate the popup notifications (for your mobile device) or light reminder function (for your Desk Panel).

Set desk name
To find and connect to your desk easily, give your desk a name. Type in a name for your desk. Return to the menu to save it.

Set desk height
If your desk height is displayed incorrectly, you can correct it manually. You can also switch between cm and inches.

I only use this desk
To use your personal settings with multiple desks, select “no.” Other desks will then automatically use your personal settings from the app.

Automatic Drive
Desk Panels that feature Automatic Drive (“full versions” only) can use Automatic Drive to switch between favorite positions.

Set language
Select your favorite language for the app.

Benefits of changing posture
Read more about why you should alternate between sitting and standing.

Terms & Conditions
Read the Terms & Conditions for the app.

About
Learn more about the app and its functionalities. Click on the links to learn more about the product, why to use your desk and to receive support.


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Desk Control™ App - How to activate and use the Automatic Drive

If your Desk Panel features Automatic Drive (“full versions” only), you can activate it in the app.

Activate the Automatic Drive function
Go to “Settings.” Choose “Automatic Drive.”

Press the switches for upward and downward directions and accept the Terms of Use.

Use the Automatic Drive function
Go to the “control” section and select a favorite position. 
If 2 or more favorite positions have been saved, the desk can now drive automatically between these positions.


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Desk Control™ App - How to connect a Bluetooth adapter to an app

Plug the Bluetooth ® (BLE2LIN) adapter into the control box. 

The adapter starts to flash with a blue color.

Open your downloaded Desk Control™ app and connect to the desk. 

To find your desk, look for the list of “Desks nearby” in the app.

Follow the onboarding flow in the app.

Full onboarding flow


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Desk Control™ App - How to get started

Turn on Bluetooth® on your mobile device. Open the Desk Control™ App. Choose your desk and click “connect.”

To adjust the desk manually, press and hold the arrow button either up or down.


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Desk Control™ App - How to set goals and activate reminder notifications to stand up.

Set your goals for standing
Go to the “You” section and choose your goal. Choose between 3 predefined sit/stand interval settings or define your own.

Set individual goals
Click on the settings button in the “your goal” section. Use the arrows to adjust the standing and sitting time intervals. To save your settings, click “done” and then “save.”

Choose how to receive reminder notifications
Get reminders via pop-up notification on your mobile device and/or via the light on your Desk Panel.

Go to the “Settings” section. Choose “Ways to be reminded.” Click on the buttons to activate/deactivate notifications.
To see an example, click on “Try it out.”


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Desk Control™ App - I cannot find the Desk Control App in Windows Store. Why is that?

The Desk Control App for Windows is only available for Windows 10 in the Microsoft Store. If you have an older Windows version, you cannot download the Desk Control App.


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Desk Control™ App - My desk drives only a few centimeters, then it stops. Why is that?

Your Bluetooth® driver may be outdated. Ensure that the newest Bluetooth driver is installed on your computer.


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Desk Control™ App - What is the difference between connecting as “Owner” and connecting as “Guest”?

The difference is where your personal settings are stored and whether you are automatically reconnected to the desk.

If you connect as “Owner”, your reminder and favorite settings are stored in the DPG on the desk and your app will automatically connect to this desk when you arrive at it and track the statistical sit/stand data throughout the day.

If you connect as “Guest”, your reminder and favorite settings are stored in the app on your smart device/computer and when you connect to a desk, these settings will reflect in the DPG. You need to pair the app with the desk every morning and the rest of the day the app will automatically connect to this desk and send standing notifications and keep track of sit/stand data.


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Desk Control™ App - Who can access/use the data?

The data can only be accessed in your device. LINAK does not access or use any data entered in the app (such as favorite positions, height, weight, and gender) or collected by the app (statistics).


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Desk Control™ App - Who owns the data entered in/collected by the app?

The user owns all data entered in/collected by the app. Delete the app to delete all data. Go to settings on your device to delete the app. If you re-install the app, you need to pair the app and the desk again to be able to control the desk via the app.


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Desk Control™ App - Why can I not operate my desk with the app?

You can use the app if your desk has a Bluetooth® connection. The Bluetooth connection happens via a DPG desk panel with reminder (all app versions) or a BLE2LIN adapter (iOS, Android, and Windows 10). If you have a DPG without Bluetooth, you cannot use the app.


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Desk Control™ App - Will the app keep collecting data if I am not at the desk?

The app detects if the smart device/computer is close enough to the desk to be connected to it. The app will collect data if the connection between the smart device/computer and the desk is established, even if you are not at your desk.

As long as your computer is within reach of the DPG Bluetooth® connection and you are logged into your computer, your standing time is counted. When your computer is in standby mode, or you have locked the screen, standing time is not counted.


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Desk Control™ App - Will the app remind me to stand if I am not at the desk?

The app detects if the smart device/computer is close enough to the desk to be connected to it. The app will only send notifications if the connection between the app and the desk is established.


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Desk Frame 1: How to assemble an office desk

Desk Frame 1: How to assemble an office desk
Learn how easy it is to assemble an office desk frame with a LINAK® Desk Frame 1 solution. 

It is a set of three pre-packed boxes that contain everything you need to assemble an office desk frame: Kick & Click™ (top frame), DL SetPack (consisting of two lifting columns, a desk panel, a control box and cables) and DL Feet.

 


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How to clean your desk panel

Watch and learn how to easily clean your LINAK desk panel/switch in this short instruction video: How to clean it; which cleaning agents to use; and, last but not least, what you need to pay attention to.

Clean your desk panel with a soft damp cloth. Universal cleaning detergents may be used.

For disinfection of the desk panel, use a 70 percent isopropyl alcohol either as a wipe or add a small amount to a soft cloth.

Warnings
The desk panel is not a sealed unit and there are electronics inside it. If liquids or moisture enter an opening, the PCB may be damaged, and the desk panel ruined.

Therefore:

  • Avoid moisture penetrating any openings as this may damage the PCB inside the desk panel
  • Avoid spraying the cleaning agent or disinfectant directly on the desk panel as moisture may penetrate openings and damage the PCB inside the desk panel
  • Cleaning agents and disinfectants must not be highly alkaline or acidic (pH value must be 6 to 8), and they must not contain bleach or chlorine
  • Do not use hand sanitizer gel as a cleaning agent

Alkaline and acidic cleaning agents may, over time, decompose the housing. Hand sanitizer gel may deposit on the desk panel buttons. Over time, the buttons may be stuck, or they may not work properly.


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The display shows an E01 error code instead of the height

The desk cannot drive up if it has not been initialized

If the display shows error code E01, the desk must be initialized.

How to initialize:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely. Now the desk can drive up.


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Desk Panel DPG1M - How to initialize and adjust the desk

To initialize the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.


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Desk Panel DPG1M - How to pair to an app

Press the Bluetooth® button for 2 seconds. 
The LED starts to flash with a blue color.

Open your downloaded app and connect to the desk.
Look for your desk in the list of “Desks nearby.”

The LED will flash in a blue color when connected.

Follow the connection instructions in the app.


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Desk Panel DPG1M - How to reset the Desk Panel

There are three reset possibilities:

  1. Reset of memory positions
    Press and hold the “star” button for 8 seconds until the LED flashes red
  2. Reset of the LED light reminder
    Press and hold the “bell” button for 8 seconds until the LED flashes red
  3. Factory reset
    Press and hold the “bell” button and the “star” button for 8 seconds until the LED flashes red.
 


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Desk Panel DPG1M - How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “star” button for 2 seconds.
White light flashes and becomes static when the position is saved.

Tilt and hold to drive to a memory position

Automatic drive between two memory positions
(If your desk panel features automatic drive)

Enable automatic drive in the Desk Control™ App.
Tap the desk panel twice in the direction you want to drive.
The desk drives automatically to your stored position.

To reset all memory positions, press and hold the “star” button for 8 seconds until the light flashes red.

 


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Desk Panel DPG1M - How to use the LED light reminder

The light reminds you when it is time to stand up. 

Green = OK
Orange = It is time to stand up

Set individual goals or deactivate reminder
The default setting is a reminder after 55 minutes sitting.

Set your goal
Interval 1: Reminder after 55 minutes sitting
Interval 2: Reminder after 50 minutes sitting
Interval 3: Reminder after 45 minutes sitting
Interval 4: Disable reminder

Change the interval by pressing the “bell” button.

How to reset the LED
Press and hold the “bell” button for 8 seconds until the LED flashes red.

 


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DP1C and DPT - The height in the display is not correct

Change the height in the display to the correct height of the desk by following the procedure shown in the video or described below.

How to set the height of your desk (DP1C and DPT)

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

  1. Press ‘S’ and keep pushing the button until an ‘S’ appears in the display
  2. While pushing ‘S’ use the up and down key to change the figure to the actual height


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DPF1C - The height in the display is not correct

Correct the height in the display to the actual height of the desk by following the procedure shown in the video or in the text below.

How to set the height of your desk

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

Set the height:

  1. Press the up and down keys at the same time.
  2. A figure appears in the display.
  3. Use the up or down key to change the figure to the actual height.


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Desk Panel DPG1C - How to initialize and adjust the desk

To initialize the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.


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Desk Panel DPG1C – How to pair to an app

Press the Bluetooth® button for 2 seconds. The light strip will start to blink with a blue color. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby.” 

Follow the connection instructions in the app.


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Desk Panel DPG1C - How to store up to 4 memory positions and how to reset memory

The DPG with display has 4 memory positions in total. 

Drive to the required desk height and then toggle the “star”-button until the display shows either “star 3” or “star 4.” Release button. 

To store a position press the “star”-button for 2 seconds. White light flashes and becomes static when the position is saved.

To reset all memory positions, press and hold the “start”-button for 8 seconds, until the light flashes red.


Relevant for the following products:

Desk Panel DPG1C – How to use memory and automatic drive

To store a memory position drive to the required position.
Press the “Star” button for 2 seconds. 
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction. 

 


Relevant for the following products:

Desk Panel DPG1C – How to use the LED light reminder

The light strip reminds you when it is time to stand up. 
Green = ok 
Orange = it is time to stand up

Default setting is 55 minutes sitting. 
Press the “bell”-button to see the interval.
 
How to change interval or choose “OFF.” 

Change your interval by toggling between the 4 settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell”-button for 8 seconds until the light flashes red. 


Relevant for the following products:

Desk Panel DPG1C – How to reset the Desk Panel

There are three reset possibilities:

  • Reset of memory positions
  • Reset of light strip reminder
  • Factory reset

To reset all memory positions, press and hold the “star” button for 8 seconds until the light flashes red.

To reset the light strip reminder, press and hold the “bell”-button for 8 seconds until the light flashes red.

Factory settings: 
To return to factory settings press and hold the “bell”- button and the “star”-button for 8 seconds until the light flashes red.


Relevant for the following products:

Desk Panel DPG1C – How to set the correct desk height. How to change between inch and cm.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth®  button for 5 seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inches:
Change between cm and inches by pressing the “star” button and the Bluetooth® button for 5 seconds. When the display starts to blink, tilt the panel up or down and the unit changes.


Relevant for the following products:

Find the correct app for your adjustable bed

Find the correct app for your adjustable bed
The Bed Control App is available in both the App Store and the Google Play store. You will find the correct app for a LINAK powered bed by choosing the one called “Bed Control” with the following icon.


Download the Bed Control App for iOS.
Apple Store

Download the Bed Control App for Android.
Google Play


Relevant for the following products:

HC40 Advanced: How to save shortcuts

How to save shortcuts in the HC40 Advanced

  1. Enter the 'MY BED' menu
  2. Scroll to the 'SHORTCUT' bar and press 'SELECT'
  3. Choose one of the three shortcuts and press 'SELECT'
  4. Choose the feature you want to program to the selected shortcut and press 'SELECT'.
  5. The shortcut is now programmed and is accessible from the main screen.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to factory reset the hand control

Learn how to factory reset the HC40 Advanced for comfort beds.

  1. Enter the 'MY BED' menu
  2. Scroll to 'ABOUT' and press 'SELECT'
  3. Press 'RESET'
  4. Confirm the action by pressing 'YES'
  5. The HC40 now restarts and the settings are back to the factory settings

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to get started

How to get started with the HC40 TWIST™ Advanced & HC40 FRAME™ Advanced

Set the time:

  1. Use the 'UP' and 'DOWN' buttons to adjust hours.
  2. Loop to minutes using 'LEFT' and 'RIGHT' arrows and set them with 'UP' and 'DOWN'.
  3. Press 'SAVE'.

Set the day:

  1. Use 'LEFT' and 'RIGHT' arrows to loop between the days.
  2. Press 'SAVE'.

The main screen is now reached. If arrows are shown in the display, you are good to go.

If not, set the bed in pairing mode by applying power to the system and press the two top buttons at the same time.

For more information about the HC40 family, please visit: www.linak.com/HC40.


Relevant for the following products:

HC40 Advanced: How to save favorite positions

How to save favorite positions in the HC40 TWIST™ Advanced and HC40 FRAME™ Advanced.

  1. Drive the bed to desired position.
  2. Loop to the 'SAVE FAVORITE' screen and press 'SAVE'.
  3. Choose one of the positions and press 'SELECT'.
  4. The current position is now saved and will occur in the main menu loop.

For more information about the HC40 family, please visit: www.linak.com/HC40.


Relevant for the following products:

HC40 Advanced: How to use

How to use and navigate the HC40 Advanced Hand Control.

The HC40 is designed with a five-way key: Four arrows and a 'SELECT' button. Use these to loop and scroll around the menu and confirms choices with the 'SELECT' button.

The dots on the side of the display indicate the options to the sides.

The top row of buttons refers to the text in the display.

The bed adjustment is done using the 'UP' and 'DOWN' arrows on the screen with the reference.

Use the 'RIGHT' and 'LEFT' arrows to loop to further options: 'FAVORITE POSITIONS', 'MASSAGE' and the 'MY BED' menu.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to control massage

Attention!
The massage function and menu are only accessible for systems including massage.

Learn how to control the massage function on the HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Massage menus are available from the front screen. Simply use the arrow buttons to loop right or left in the menu to find the massage screens. The two screens are called “Massage back” and “Massage leg.”

From the massage screen it is possible to:

Set a timer

  1. Press the left button on the top row to set a timer for the duration of the massage.
  2. Use “up” and “down” keys to adjust the minutes
  3. Press the right button on the top row to save the choice and start the massage

Change massage mode

  1. Press the middle button on the top row to change massage mode
  2. A green circle appears, and the massage mode is now changed
  3. Repeat to toggle/change between more available modes.

Turn on/off the massage

  1. Press the right button on the top row to turn the massage on or off.

Adjust intensity

  1. Use the “up” key to increase the massage intensity.
  2. Use the “down” key to decrease the massage intensity.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to enable/disable the child lock

Learn how to enable/disable the child lock on the HC40 TWIST™ Advanced.

Pick up the hand control and activate the screen by pressing any button.

Enabling the child lock

  1. In the “My bed” menu, highlight the “Child lock.”
  2. Press the “Select” button.
  3. Press select to enable the child lock
  4.  A notification will inform you of what you are about to do.
  5. Confirm your choice. The icon changes to green and “On.”

The fact that the child lock is enabled is illustrated by a “lock” icon at the top of the screen saver.

Unlocking the hand control

  1. When the hand control is locked any press of a button from the locked screen saver will initiate a guide explaining this procedure.
  2. Press and hold  the “Left” and “Right” buttons at the same time for 3 seconds.
  3. The hand control is now unlocked and will be locked again after a period of inactivity.

To disable the child lock please repeat the process above called "enabling child lock."

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to input your name and receive notifications

Learn how to input your name and receive notifications on the HC40 TWIST™ Advanced hand control for comfort beds.

Pick up the hand control and activate the screen by pressing any button.

  1. Go to the "My bed" menu.
  2. Press the “Select” on the "Me" bar.
  3. Press the third button on the top row to enter a name
  4. Use the “Left” and “Right” arrows to scroll through the alphabet. 
  5. Press the first button on the top row to delete a character.
  6. Press the second button on the top row to insert a space between characters.
  7. Press the third button on the top row to save the name.
  8. The result: The HC40 sends notifications to the user in specific intervals to provide a personal experience. 

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to set and stop silent alarm

Attention!
The alarm menu is only accessible for systems including massage. When the alarm goes off, the massage motors start, providing a soundless wake-up.

Learn how to set and stop silent alarm on the HC40 TWIST™ Advanced hand control for adjustable comfort beds.

Set the alarm:
Pick up the hand control and activate the screen by pressing any button.

  1. Go to the 'My bed' menu
  2. Use the up and down buttons to locate the ‘Alarms’ menu
  3. The alarm menu contains three alarms as default
  4. Choose the alarm you want to enable. Press the “select” button to enable the alarm. The icon switches to green and an alarm icon appears
  5. Press the middle button on the top row to edit the exact timing of when the alarm should go off
  6. Adjust the time by using the up and down buttons on the keypad
  7. Press the third button on the top row to save the time
  8. Your alarm is set

Stop the alarm
When the alarm goes off, the massage motors start in the latest setting and the screen will show a bell.

  1. To stop the alarm: Press the third button on the top row.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 Advanced: How to turn the flashlight on/off

Learn how to turn the flashlight on/off on the back of the HC40 TWIST™ Advanced.

  1. Pick up the hand control and activate the screen by pressing any button.
  2. The flashlight can be turned on directly from any active screen.
  3. Simply shake the hand control sideways twice to turn on the flashlight.
  4. To turn it off, simply shake the hand control twice once again.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

HC40 TWIST™ How to change batteries

Learn how to change batteries in the HC40 TWIST™ Hand Control for comfort beds with LINAK systems.

  1. Open the battery lid by sliding the battery lid downwards.
  2. You will feel it loosen and the lid can easily be removed.
  3. You can now exchange the two AAA batteries.
  4. Reattach by placing the battery lid a little below the screen and slide it upwards to fasten it.

For more information about the HC40 family, please visit: www.linak.com/HC40


Relevant for the following products:

How to pair wireless hand controls to a LA18 IC system for comfort beds

Learn how to pair wireless hand controls to the LINAK® single actuator LA18 IC system for comfort beds using Bluetooth® technology.

  1. Connect the system to a power outlet
  2. Pairing mode has started when the Under Bed Light starts flashing. It will run for 3 minutes
  3. Press the top two buttons to pair the hand control 
  4. A long flash means successful pairing
  5. The system is paired and ready for use
  6. The system will continue to be in pairing mode until the previously mentioned 3 minutes elapse. Then the light will turn green continuously to show that the system is no longer in pairing mode


Relevant for the following products:

How to store a memory position

Favorite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position

  1. Drive to the height you wish to store
  2. Press ‘S’ and then the memory button

Your position has now been stored.

To recall your memory position, press the memory button until you reach the stored position.


Relevant for the following products:

How to store memory on a hand control

How to store memory on a hand control

  1. Adjust the bed to a preferred position
  2. Press S and then choose the number on which you want to store the position
  3. Now the position is stored
  4. When you want to return to this position later, simply press and hold the button on which you stored the position


Relevant for the following products:

How to use the TD1 280 SMPS cable relief

By using the cable relief, you avoid the cable plug being pulled out of the TD1 280 SMPS, which may lead to a malfunction or damage the plug and PCB.

How to use the cable relief – see the video.

How to use the TD1 cable relief

By using the cable relief, you avoid the cable plug being pulled out of the TD1, which may lead to a malfunction or damage the plug.

How to use the cable relief – see the video.

How to use the TD3 cable relief

By using the cable relief, you avoid the power cable plug being pulled out of the TD3 and a malfunction occurring.

How to use the cable relief – see the video.

Check: Is there any visible damage to the cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

IC parallel actuator system - How to add, remove, or replace an actuator

How to add, remove or replace an actuator in your IC™ parallel actuator system.

To add or remove an actuator:

  1. Connect all actuators to BusLink to configure the number of actuators in your parallel system
  2. Before running the system, let the system initialize itself

To replace an actuator:

  1. Power the system off and replace the actuator
  2. Power the system on and the new actuator will automatically catch up to the position of the remaining actuators

For more information about initializing your parallel IC system, please visit How to initialize your IC™ parallel actuator system.

This FAQ is relevant for the first generation of our IC Integrated Controller™: Basic, Advanced, and Parallel

IC parallel actuator system - How to initialize the system

How to initialize your IC™ parallel actuator system.

Initialize the system in two ways:

  1. Let the system initialize itself via Recovery mode, where the actuators automatically run in steps of 2000ms on and off for a full stroke length
  2. Initialize the system manually by using the BusLink software. Only the actuator in ‘position lost’ needs to be initialized by running the actuator to its mechanical endstop in one direction

For information about troubleshooting on your parallel IC system, please visit How to troubleshoot on your IC™ parallel actuator system.

This FAQ is relevant for the first generation of our IC Integrated Controller™: Basic, Advanced, and Parallel

IC parallel actuator system - How to troubleshoot on the system

How to troubleshoot on your IC™ parallel actuator system.

If an actuator has lost its position, the parallel system will enter Recovery mode and initialize itself. If the system is unable to run in recovery mode, please continue this troubleshooting process:

  1. Check cabling, power supply and communication signals between actuators
  2. Connect each actuator to the BusLink software and look at the error codes to identify which actuator has caused the system to stop

If it is an overcurrent error code, restart the system by running it in the opposite direction.

If these error codes are registered, actuator replacement is necessary: H-bridge fault, switch mode power supply fault, or hall sensor failure.

Still having trouble? Please contact your local LINAK® office.

For information about initializing your parallel IC system, please visit How to initialize your IC™ parallel actuator system.

This FAQ is relevant for the first generation of our IC Integrated Controller™: Basic, Advanced, and Parallel

Initializing a single actuator system

How to initialize a single actuator system

  1. Connect to a power outlet
  2. Actuators must be in the inner position
  3. Push the "down" button of the actuator on the hand control for approx. 5 seconds
  4. The actuator now initiates and can drive outwards
  5. Repeat this for each actuator by pressing the matching "down" button on the hand control
  6. The actuator system is now initialized


Relevant for the following products:

How to initialize your desk

The desk cannot drive up if it has not been initialized.

If display: error code E01, the desk must be initialized.

How to initialize:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely.

Now the desk can drive up.


Relevant for the following products:

Buy a new LINAK hand control for an adjustable bed

If you need a new hand control for your adjustable bed, you need to contact the supplier from whom you purchased the bed. 
This applies both in cases where you have lost your hand control, the hand control is broken as well as in cases where the battery has run out of power and the battery cannot be exchanged. The supplier will assist you in ordering a new hand control - LINAK does not sell spare parts directly to the person who owns the bed.


Relevant for the following products:

LA18 IC with click-on back fixtures: how to easily mount

Learn how to mount the single actuator LA18 IC with a click-on back fixture onto comfort beds with LINAK systems.

  1. The LA18 IC is delivered with the click-on back fixture open.
  2. Simply click the actuator onto the frame.
  3. To remove the LA18 IC: Simply push the middle parts of the fixture and pull back. Then slide the actuator off.


Relevant for the following products:

The LINAK hand control for an adjustable bed does not work

The LINAK hand control for an adjustable bed does not work

If you experience problems with the hand control for your adjustable bed, you need to contact the supplier from whom you purchased the bed. 
LINAK does not sell spare parts directly to the person who owns the bed.


Relevant for the following products:

Mechanical emergency lowering of TWINDRIVE TD4 or TD5

Watch this video, and learn more about the innovative mechanical emergency lowering feature you get with TWINDRIVE TD4. This procedure also applies to our TD5 Dual Actuators. 


Relevant for the following products:

Mounting the TWINDRIVE TD4 and TD5

Watch this video, and learn how to mount the TWINDRIVE TD4 and TD5.


Relevant for the following products:

My RF handset does not work

The handset needs to be set up with the TWINDRIVE TD1 280 (memory) underneath the bed.

Follow the instructions shown in the video or in the following steps:

  1. Activate the reset key on the RFR box attached to the TD1.
  2. Keep the reset key activated while pressing a random button on the handset. If there are more handsets, keep the reset key activated and press a random button on the other handset.
  3. Your bed is now ready for use.


Relevant for the following products:

Pairing hand controls to the CBH Advanced system with a Bluetooth® Adapter

How to pair hand controls to a system with a CBH Advanced and a Bluetooth® Adapter

  1. Connect to a power outlet  
  2. Bluetooth® Adapter flashes for 3 minutes to indicate pairing mode
  3. To pair a hand control, press the two top buttons while the adapter is flashing
  4. A long flash indicates successful pairing
  5. All LINAK hand controls are paired by pressing the two top buttons

How to pair a hand control later

  1. Start pairing mode again
  2. Unplug from the power outlet and wait 10 seconds
  3. Connect to a power outlet
  4. Bluetooth® Adapter flashes for 3 minutes to indicate pairing mode
  5. Repeat pairing procedure on the other hand control
  6. The system is now paired and ready to use
 


Relevant for the following products:

Pairing the LINAK Bed Control App with a CBH Advanced system

How to pair the Bed Control App with a CBH Advanced system

  1. Locate and download the Bed Control App in an App store
  2. Open the Bed Control App
  3. Make certain that your system is in pairing mode
  4. Choose your bed in the list and connect
  5. A long flash indicates successful pairing
  6. Start the onboarding flow
  7. Choose the features of your bed to complete the setup
  8. The system is now paired and ready for use
  9. Wait for five seconds before controlling your bed with different hand control options


Relevant for the following products:

Pairing the TWINDRIVE TD4 or TD5

With TWINDRIVE TD4 and TD5 it is easy to connect a control or a mobile device with the LINAK Bed Control app.


Relevant for the following products:

Parallel drive with the TD4/TD5 Advanced

How to connect a TD4/TD5 Advanced system and use parallel drive

The system consists of:
2 x TD4/TD5 Advanced
2 x Switch Mode Power Supply
1 x Serial cable
1 x Bluetooth® hand control 

  1. Connect 2 x SMPS to the 2 x TD4/TD5 Advanced
  2. Use one serial cable to connect the two TD4/TD5 Advanced
  3. Connect both actuators to a power outlet
  4. Pair the hand control
  5. The TD4/TD5 system will now run in parallel when using the hand control


Relevant for the following products:

Recliner - How do I assemble the LA10 system for recliners without a battery?

Learn how to assemble the actuator LA10 system for recliners without a battery.

The system in the video consists of the following:

  • Single actuator LA10
  • Mounting bracket MB001 (mounting - this is described in Mounting the control unit for LA10)
  • Charging point CP002
  • Connection cable
  • Safety release cable
  • Power cable
  • SMPS006
  • Charging cable
  1. Plug the Bluetooth® dongle into the actuator LA10 - you know it is in place when you hear a click.
  2. Connect the two actuators LA10 with the connection cable.
  3. Connect the Charging Point to the actuator LA10 using the remaining free slot.
  4. Connect the power cable to the power supply SMPS006.
  5. Plug the charging cable into the SMPS006 and connect the safety release cable..
  6. Connect the safety release cable to the charging point.
  7. You now have an assembled system for recliners

For more information about the LINAK® Recliner system, please visit the recliner application page.


Relevant for the following products:

Recliner - How do I buy a new remote control for my recliner with a LINAK system?

You have to reach out to the place you purchased your recliner. LINAK® does not sell the controls directly to consumers.


Relevant for the following products:

Recliner - How do I know if my recliner has a LINAK system?

Learn how to see if your recliner has a LINAK® system.

You can usually see if a system is produced by LINAK by looking at the SMPS or under the batteries in the hand control.


Relevant for the following products:

Recliner - How do I mount the BP10 in a recliner?

Learn how to mount the different versions of the hand control BP10 and the matching mounting bracket in a recliner with LINAK® systems.

To mount the Control unit you will need:

  • Mounting bracket MB001
  • One of the BP10 controls. This video shows the BP12.
  • A screwdriver
  • Four screws. Countersunk 45°, flat head, max. ø3.5 mm.
  1. Place the bracket in the recliner where you want it to go. Use the screws to mount it firmly.
  2. Place the metal plate in the bracket and click the top part in place on top of the metal plate. You will hear a click when it is in place.
  3. Place the control unit in the bracket.

For more information about the LINAK Recliner system, please visit the recliner application page.


Relevant for the following products:

Recliner - How do I mount the Charging Point in a recliner?

Learn how to mount the charging points CP002 and CP003 in a recliner with LINAK® systems.

  1. To mount the CP002 and CP003 you will need to drill a hole into the surface where you want to use it. For CP002 drill a 24 mm hole and for the CP003 drill a 30 mm hole.
  2. From the back, push the ring over the charging point until it is fastened tight to the fabric. You will hear a click.
  3. The inner ring of the Charging Point will light up when connected to power to indicate charging.

For more information about the LINAK Recliner system, please visit the recliner application page.


Relevant for the following products:

Recliner - How do I pair the control BP10 to a recliner?

Learn how to pair the control BP10 to a recliner with a LINAK® system.

  1. (Re)connect the system to power.
  2. Press the two top buttons of the control unit at the same time.
  3. Your control is now paired to the system and is ready to be used.

For more information about the LINAK recliner system, please visit the recliner application page.


Relevant for the following products:

Simultaneous drive with the TD4/TD5 Standard

How to set up a double bed for simultaneous drive with the TD4 or TD5 Standard

The system consists of:
2 x TD4/TD5 Standard
2 x power cables
1 x Bluetooth® hand control

  1. Connect the two dual actuators TD4/TD5 to a power outlet
  2. The Under Bed Light on both TD4/TD5 dual actuators starts to flash to indicate pairing mode
  3. Pair the hand control (press the two top buttons simultaneously)
  4. A long flash indicates successful pairing
  5. Now both dual actuators TD4/TD5 Standard are paired to one hand control


Relevant for the following products:

My LINAK hand control has run out of battery life

My LINAK hand control has run out of battery life

Unfortunately, for some hand controls it is not possible to change the batteries. If your battery in these hand controls runs out of power, you will have to purchase a new hand control. You can do this by contacting the vendor who sold you the bed. 

LINAK does not sell spare parts directly to the person who purchased the bed.


Relevant for the following products:

TD1RF (with memory) and LA27 - how to initialize the motor system

  1. Drive the LA27 to the outer position (without interruption until it stops)
  2. Release the button
  3. Drive the LA27 to the inner position (without interruption until it stops)
  4. Release the button

The system has now been initialized.


Relevant for the following products:

TD3 - How to set up Bluetooth handsets

  1. Plug the Bluetooth Adapter into the powered up TD3.
  2. The Adapter is now in pairing mode. A blue blinking LED will indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will display a long blink and indicate that the control and the actuator are paired up.


Relevant for the following products:

TD3 - How to set up radio frequency handsets

  1. Activate the reset key on the TD3. The bed drives to a flat position. Keep the key pressed until the motor stops completely.
  2. Release the reset key.
  3. Reactivate the reset key on the TD3.
  4. Keep the reset key activated while pressing a random button on the handset.
  5. If there are more handsets, keep the reset key activated and press a random button on the other handset.

Your bed is now ready for use.


Relevant for the following products:

TD4 - How to set up a Bluetooth handset

  1. Set the TD4 in pairing mode by connecting it to a power outlet.
  2. The product is now in pairing mode. The Under Bed Light will blink to indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will display a long blink and indicate that the control and the actuator are paired up.
 


Relevant for the following products:

The bed does not work at all (TD1)

Check: Is the power outlet connected to the TWINDRIVE TD1?
Try/Solution: Try to connect a lamp or a similar object to the power outlet to check that the supply voltage is OK.

Check: Are all plugs mounted correctly on the TWINDRIVE TD1?
Try/Solution: Check all connections.

Check: Is there any visible damage to the cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.


Relevant for the following products:

The bed does not work at all (TD3)

Check: Is the power line connected to the TWINDRIVE TD3?

Try/Solution: Try to connect a lamp or similar to the power outlet to check that the supply voltage is OK.


Check: Are all plugs mounted correctly on the TWINDRIVE TD3? 

Try/Solution: Check all connections. Use the cable relief on the TD3 to make sure the cable does not fall out. Follow the procedure shown in the video or the instructions below.


Relevant for the following products:

The desk can only drive downwards

The desk must be initialized.

Follow the procedure shown in the video.


Relevant for the following products:

The desk does not drive at all

Check: Is the power line connected to the control box?
Try/Solution: Try to connect a lamp or similar to the power outlet to check that the supply voltage is OK. 

Check: Are all plugs mounted correctly on the control box and the leg?
Try/Solution: Check all connections. 

Check: Is there any visible damage to the cables, controls, control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk. 


Relevant for the following products:

Desk can not be raised full stroke. Always stops in same position

The system has set a new end-stop outwards.

To erase this position, the desk must be initialized again. Follow the procedure shown in the video.


Relevant for the following products:

The display only shows a line (-) and does not work

The DPT is locked when not in use to avoid unintended drive.

To unlock the DPT follow the procedure shown in the video.


Relevant for the following products:

Desk Panel DPT - The display shows the ‘E01’ error code instead of the height

The desk cannot be raised if it has not been initialized.

If the display shows error code 'E01', the desk has not been initialized.

How to initialize your desk:

  1. Press the down key until the desk is lowered completely. Hold the key until the desk no longer moves.
  2. Reactivate the down key and hold until the desk no longer moves. Now the desk can be raised.


Relevant for the following products:

The neck function of the bed does not work; it cannot drive outwards

The actuator adjusting the neck function needs to be initialized. Follow the instructions shown in the video or in the following steps:

TD3 AND LA27 - How to initialize the motor system

  1. Push the down button on the actuator.
  2. Drive the actuator until it has reached the inner position and stops completely.
  3. Release the key on the handset.
  4. Reactivate the down key on the actuator and keep it activated for approx. 5 sec.
  5. You can now drive the actuator outwards.

The system has now been initialized.


Relevant for the following products:

Spare parts

Requests for information or replacement parts should be directed to the equipment manufacturer. 

Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end-users or service companies.

If you are an existing customer, please contact your local subsidiary for support.

Other requests for technical support should be directed to the equipment manufacturer. Contact information is generally found on the manufacturer's label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end-users or service companies.

However, we've developed a troubleshooting guide that offers answers to many issues and errors our desk users encounter.

Know what product you're having an issue with? Below we have listed a selection of LINAK products with an elementary technical support guide offered. Feel free to look for initial guidance here.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG Inc. and any use of such marks and logos by LINAK® is under license.