Troubleshooting Simplified.

See system status on the fly

View live status info for nearby devices and quickly identify systems that need troubleshooting, cleaning, service, or have status notifications, like low battery.

How it works

Bluetooth^® Access system data

Wirelessly access system data from nearby devices via Bluetooth to discover usage history, feedback status, and diagnose problems with the system on the fly with simple troubleshooting tools.

How it works

Remote access system data

Remotely access system data from distant devices via the cloud to discover usage history, feedback status, and troubleshooting systems from anywhere in the world to optimize your technical support process.

How it works

Customize your help content

OEMs can customize their own application help content from text and links to contact information, videos, and manuals live and 24/7 through the web portal accessible from any device with a browser.

How it works

Brand your company’s aesthetics

OEMs can tailor the app by customizing to any company aesthetics using color and logo control for both the company logo and the application image.

How it works

OneConnect Portal

OEMs can customize the app, allow access to advanced app features, and assign roles and permissions for users — live and 24/7 through the web portal accessible from any device with a browser.