Supervisor, Customer Sales

Published: May 7, 2021 Location: Louisville, KY, US

LINAK U.S. Inc. is a global leader in the design and production of electric linear actuator systems. Our products are used in various industries including medical, agriculture, industrial automation, furniture, construction, and other great industries. Our North and South American headquarters where we have both Sales and Manufacturing divisions is located in Louisville, Kentucky.

Our mission as a company is straightforward: We provide products that improve people's quality of life and working environment.

LINAK U.S. Inc. offers a great work environment and challenging career opportunities. As a company, we operate by a set of values that are deeply rooted in the organization.

We as a company value:

  • Customer Orientation
  • The Will to Change
  • Loyalty, Openness and honesty
  • Enthusiasm and Individual Efficiency
  • Job Satisfaction and Helpfulness
  • Creativity

Key Leadership Responsibilities:  

  • Provide excellent customer “intimacy” service
  • Create customer intimacy by promoting open communication and positive attitude. 
  • Responsible to manage CRC team members on a day to day basis.
  • Responsible to ensure all CRC team members are completing their daily, weekly, and monthly assigned tasks. 
  • Responsible to handle CRC escalations for assigned customers regarding delivery, quality, supply chain, etc issues.
  • Responsible to review and update CRC procedures as necessary.
  • Responsible for training all CRC team members.
  • Responsible for maintaining training logs for CRC team members.
  • Provide coaching to CRC’s to assist with resolving customer and personnel issues
  • Ensure effectiveness of customer service operations for all LINAK customers.
  • Coordinate schedules to ensure coverage within the CRC team at all times and maintain timecards accordingly.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Multi-tasking, organizational skills and attention to details are necessary. 
  • This position requires a self- starter with the ability to take initiative for implementing all phases of a project

Key Customer Relations Responsibilities:  

  • Develop strong working relationship with assigned customers and handle or facilitate all aspects of customer needs including return of goods, quality issues, customer complaints, inventory agreements, possible customer visits.
  • Manage assigned customers following the responsibilities outlined in the
    Customer Relations Coordinator III job description.  Key points highlighted below:
  • Manage CPM customer agreements and independently handle assigned key account customers with regards to order handling, delivery schedules, production schedules, forecasts and stocking agreements to satisfy and/or exceed the customers’ expectations.
  • Stay in close contact with the customer (daily), and is knowledgeable of the needs of the customer at all times
  • Process all customer orders received, and purchase necessary product related to non-US produced item numbers and confirm customer orders within 72 hours.Work with production planners and buyers to ensure sales order delivery dates are met
  • Ensure on-time delivery based on customer confirmation dates, at the lowest cost possible, with minimal air freight.
  • Maximize “just in time” inventory levels.
  • Customer forecast handling, reviewing and challenging the forecast, update demand planner (monthly)
  • Sales Validation
  • Planning and buying of assigned products from LINAK A/S by following LUS Buying
  • Manual to ensure lowest inventory levels, just in time delivery, and meet inventory turn goals.
  • First point of contact for all customer requests: Assist/redirect special requests from customers to appropriate LINAK departments
  • RGA à Service
  • Shipping à Logistics
  • Liaison between external & internal logistics departments
  • Customer visits possibly – travel to customer facilities / quarterly sales meetings
  • Quality Issues (communication regarding customer product needs), Customer complaints
  • Maintain daily tasks including back order report, unscheduled shipments, daily shipping review, delivery performance, MRP review and update sales orders/purchase orders as needed, open sales order reports to customers, open purchase order reports, critical on hand inventory reports, A/S delay report, etc.
  • Maintain item maintenance in regards to lead time, trade agreements, box quantities, etc.
  • Maintain Daily Deliverable Tasks and Reports in a timely manner to ensure prompt notification of change to the customer
  • Back orders / Sales orders
  • Unscheduled Shipments
  • Delay lists from LINAK A/S
  • Daily Shipping review
  • Delivery Performance
  • MRP review & update SO’s/PO’s when necessary
  • Open Sales Order reports to customers
  • Open Purchase Order reports
  • Critical on hand Inventory
  • Additional duties as assigned by Management.

The Supervisor, Customer Sales   position requires a minimum of 7 years’ previous experience with customer service, supervision, planning and MRP systems.   Previous inside sales or OEM experience is a plus. A Bachelor’s Degree in a related field is preferred.  Associates Degree is required.  

Screening Requirements: Criminal Background Check, Basic Skills, Education and Drug Testing

The benefits of employment at LINAK include: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, 401(k) Plan with Company Contribution, Teladoc, Tuition Reimbursement, Special Incentive Plans, Onsite Workout Room and Flex Time.

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Contact LINAK HR

Please do not hesitate to contact LINAK HR if you have questions about vacancies, hourly-paid employment, an internship, or a thesis project.